Shipping Policy

Shipments usually ship within 48 hours and will generally be delivered within 3 – 5 business days. However, we ask you to allow up to 10 – 14 business days from the date you place your order to receive your shipment. In the case of inclement weather or unforeseen delivery complications, it may be necessary to make adjustments to your delivery schedule and we may delay delivery to avoid extremely hot or cold weather that may damage your purchase. If there will be a significant delay, a customer service representative or representative from the licensed retailer or common carrier may call or email you to let you know the status of your delivery. We will deliver your order as quickly as possible when the conditions permit.

All shipments require the signature of an adult over the age of 21 with valid photo ID at the time of delivery. Please note that shipments will not be left at your door without a valid signature, and we are not able to ship to a post office box. If no one is available to sign for deliveries during the day, after multiple delivery attempts your shipment will be returned to the shipper as undeliverable. Shipping fees are non-refundable and a $22 restocking fee may apply to shipments that are returned as undeliverable. Therefore, we recommend the use of a business address to ensure prompt delivery.

At this time, delivery is not available to the following states: Alaska, Alabama, Hawaii, Kentucky, Mississippi, Oklahoma, Rhode Island, South Dakota, and Utah. Orders requesting delivery to states that prohibit alcoholic shipments will be void. In accordance with state laws, all orders are reviewed, accepted and fulfilled by licensed retail entities in the industry.

If a shipment is damaged or lost during transit it must be reported to us within 60 days of the expected delivery date. We will work with the appropriate courier to resolve the issue. Heartwood & Oak is not responsible for any losses or damages that occur during transit unless we receive notice from you within 60 days of the expected delivery date of the loss or damage to your product.

Shipping Charges

  • 1-2 bottles – $14.95
  • 3-5 bottles – $15.95
  • 6-8 bottles – $17.95
  • 9 bottles – $18.95
  • 10-12 bottles – $19.95
  • 13-15 bottles – $24.95
  • 16-20 bottles – $40.90
  • 21-23 bottles – $42.90
  • 24-27 bottles – $44.90
  • 28-30 bottles – $49.90
  • 31-45 bottles – $74.85
  • 46-60 bottles – $99.80
  • 61-75 bottles – $124.75
  • 76-90 bottles – $149.70
  • 91+ bottles – $174.95